Legal
Refund Policy
We want you to feel confident booking with us. Here is how refunds work, handled fairly.
Last updated: 1 July 2025
Our commitment
Each reading is prepared personally and individually for you, which means it is a bespoke service. We handle every refund request fairly and in good faith, and we will always try to make things right.
Before your reading has started
If you change your mind before Zahra has begun preparing your reading, contact us and we will cancel your booking and issue a full refund. Because we prepare readings personally, please let us know as early as possible.
Once your reading is in progress or delivered
Once Zahra has begun or completed your personalised reading, the work has been done specifically for you, and it may not be possible to offer a full refund. If you are unhappy with your reading, please tell us why — we will review your case individually and offer a fair resolution, which may include a revision or a partial or full refund at our discretion.
Video consultations
For live video consultations, you may reschedule with reasonable notice at no charge. Missed appointments without notice may not be refundable, but we will always consider genuine circumstances.
If something goes wrong on our side
If we are unable to deliver your reading, if there is a technical problem on our part, or if you are charged in error, you are entitled to a full refund.
How to request a refund
To request a refund or discuss your reading, email [email protected] with your booking details. We aim to respond within 2 business days and to resolve every request with care.